ek11 Responsible Gaming — Keep Yourself Protected
ek11 believes gaming should be a safe form of entertainment — not a cause of addiction or financial problems. Our tools and guidelines are here to help you stay in control at all times.
Our Protection Tools
ek11 provides several effective tools to protect players and help you maintain healthy gaming habits.
Set Deposit Limits
Set a maximum deposit amount on a daily, weekly or monthly basis. At ek11, you can lower this limit at any time through support — but increasing it requires a specific waiting period.
Time-Out Break
If you feel you need a break, use our time-out feature. Your account can be temporarily suspended for a set period — from 24 hours up to several weeks.
Self-Exclusion
If you need a longer break, choose self-exclusion. With this option, your account will be inaccessible for an extended period and cannot be reactivated before the term ends.
Activity History
Review your own gaming activity — see how long you have played, how much you have deposited and withdrawn, and adjust your habits if needed.
24/7 Support
Our support team is available 24 hours a day, 7 days a week in Bengali and English. Contact us via live chat or email for any concern or issue.
Age Verification
ek11 is for players aged 21 and above only. We confirm age during account verification and follow a strict process to prevent minors from gaining access.
Recognise the Signs of Problem Gambling
The following behaviours may indicate an unhealthy dependence on gambling. Stay attentive to yourself and your loved ones.
Chasing Losses
Placing bigger bets after a loss in an attempt to win back what was lost.
Gambling Beyond Your Budget
Gambling with money set aside for essential expenses, or borrowing money to place bets.
Hiding Your Activity
Concealing your gaming activity from family or friends, or lying about it.
Losing Track of Time
Continuing to play for hours without having planned to, and being unable to stop.
Assess Yourself
Think honestly about the questions below. If you answer "yes" to more than two, please reach out to our support team.
Do you spend more time or money than you intended, even after setting a budget?
Is thinking about gaming reducing your focus on work or family?
Do you feel uncomfortable or restless when you try to stop gambling?
Has gambling ever caused you financial difficulty or led you to take on debt?
Have your loved ones expressed concern about your gaming habits?
Get Support
ek11's support team is ready to help you in any situation — without judgement, with empathy.
Live Chat — instant support in Bengali and English, 24/7
Email: [email protected] — for detailed queries
All support conversations are kept completely confidential
Deposit limit and self-exclusion requests are processed promptly
6 Simple Tips for Healthy Gaming
Follow these simple habits to get the most enjoyment from ek11 and avoid risks.
Set Your Budget First
Decide how much you will spend before you start playing, and do not go beyond that limit. Setting a deposit limit makes it easier to stick to this automatically.
Set a Time Limit
Decide how long you will play before each session. When the time is up, take a break — come back later with a fresh mind.
Play for Entertainment
Gaming should be a source of enjoyment, not a way to earn income. Treat every bet as a leisure expense.
Don't Make Decisions on Impulse
Never play when you are feeling down or upset. Decisions made when emotionally unsettled often lead to regret.
Let Your Family Know
Talk openly with those close to you about your gaming habits. Transparency helps maintain healthy boundaries.
Seek Help When Needed
At the first sign of a problem, contact ek11 support or consider professional counselling. Acting early is the most effective approach.
ek11's Commitment to Responsible Gaming
ek11 is more than a gaming platform — it is a trusted companion for players in Bangladesh. We believe long-term relationships are built on mutual trust and accountability. That is why we commit to the following:
- No account will be fully activated without age verification.
- Self-exclusion and time-out requests will be acted on promptly and without question.
- When our team notices signs of problematic behaviour, they will proactively offer support to the player.
- Responsible gaming messaging will always be included in promotional communications.
- Customers' personal data and gaming history will be stored with the highest level of security.
- A safe gaming environment will be maintained through SSL encryption and a fair play policy.
About Deposit and Withdrawal Limits
As part of responsible financial management at ek11, transparent transaction limits are in place:
You can set your personal deposit limit even lower if you wish. Contact the ek11 support team to arrange this.
Self-Exclusion and Time-Out — How to Use Them
Time-Out Break
Time-out is ideal for a short break. It is typically taken for 24 hours, 72 hours, 1 week or 4 weeks. During this period you will not be able to log in or place any bets.
Once the time-out ends, your account is reactivated automatically — however, you can extend it before the period expires by contacting the support team.
Self-Exclusion
For longer-term issues, choose self-exclusion. This can last from several months to permanently.
During self-exclusion, access to your account will not be possible. There is no option to reactivate it before the term ends — this is intentionally strict.
To apply for self-exclusion, contact ek11 via live chat or email [email protected].
Start Safe Gaming at ek11
Play responsibly, stay within your limits, and enjoy a fun experience. Browse our games section.